Fleetback develops SaaS products for the automotive industry specifically for car dealerships’ sales and after-sales services. Our aim is to help car dealerships in their digital transformation by developing high business value products with a strong focus on quality and user experience.

Our solution covers both a mobile and a cloud-native web application.

Your primary focus will be set on providing support to customers having trouble with our applications. You will be in contact (via mail and phone) with customers from different dealerships all over Europe. Your highest priority is to unblock possible issues and report your findings to the development team. You will follow-up on the different cases, provide feedback to the customers, but also gather any product improvements based on your discussions. Obviously, our solutions will have no secret for you.

Your responsabilities

• Support our customers in case of issues;
• Ensure the best support and follow-up to customers;
• Setting up procedures to keep track of customers issues/follow-up;
• Report problem or suggest improvements to the development team.

Your Profile

• You are fluent in French and English – German, Dutch, Italian, Spanish and/or Portuguese skills are considered as a plus;
• You have very good communication skills;
• You want to learn and grow in our company;
• You are comfortable using ticketing systems (e.g., Jira, Zendesk) or CRM tools to manage customer requests;
• You have experience working with SaaS products or web-based applications;
• You are motivated to learn and understand our business;
• You are smart, creative and able to bring innovative solutions;
• Knowledge of the automotive sector, and/or a previous experience working for an automotive company is considered as an asset;
• A previous experience in customer service or operations support is an asset;
• You can analyse technical issues logically and document troubleshooting steps clearly;
• You demonstrate empathy, patience, and professionalism in every customer interaction.

Communication and Collaboration

• You can explain technical matters clearly to non-technical users;
• You actively listen to customers and adapt your communication style to their needs;
• You enjoy collaborating with developers, QA, and product teams to improve user experience;
• You can create or maintain help articles, FAQs, or internal documentation for recurring issues.

Problem-Solving & Initiative

• You take ownership of issues from identification to resolution;
• You can prioritize multiple tasks effectively under pressure;
• You proactively suggest process or product improvements based on customer feedback;
• You enjoy troubleshooting and investigating complex issues until the root cause is found.