Fleetback Self-Service

Our self-service solution lets you create a fully digital customer journey, from appointment-making to vehicle pick-up.

Some highlights of our Self-Service solution

Home check-in

Appointment making anywhere, anytime

Kiosk check-in

Digital assistant in rush hours

Customer communication

Communication by SMS, e-mail, WhatsApp, MyBMW App

Digital signature

GDPR compliance

Online payment

Up-/Cross-selling with all-in-one view integrated into Fleetback dashboard

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For your dealership

A digital assistant, here to help you during rush hours. Increase profitability, boost up- and cross-selling and improve your digital processes.

For your customers

Appointment-making on the go, simplified communication with the dealership, fast key drop-off/pick-up... Your customer's life is made easier with our Self-Service solution.

Trusted by the industry leaders

Case studies

Here are a few examples of what we do.

ALD: Bespoke app development

ALD is the leader in the vehicle leasing and fleet management market in Luxembourg, with a market share of nearly 30%. Founded in 1985, ALD...

Bilia: Multi-country customer satisfaction

Bilia is one of the most successful car dealership chains in Europe with 134 facilities throughout Sweden, Norway, Germany, Luxembourg and Belgium. Their network represents...

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