Key Responsibilities

• Manage the entire product onboarding process, including technical preparation, product delivery and training, ensuring a seamless customer experience for new and existing customers.
• Build strong, long-term relationships with our customers becoming their trusted advisor to help them optimize and maximize the return on investment (ROI)
• Improve customer experience by communicating valuable feedback/insights internally.
• Take an active role in organizing and managing process reviews with our customers, identifying opportunities for improvement to maximize success.
• Develop and maintain a deep understanding of our customers business to align our activities with their unique needs and goals

• Continuously improving processes to ensure fast and high-quality implementation and activation to deliver optimal value creation.

Requirements

• Operational experience in the automotive aftermarket and a good understanding of automotive processes or prior working experience in Customer Success at a SaaS business.
• You are motivated by working with a wide portfolio of customers.
• You are able to keep an overview of multiple variations across cultures and connections, which can cause variations in expectations from the different markets.
• You are self-driven.
• You are fluent in English and French or German. If you speak another language, it is considered an advantage.
• You are a good communicator and enjoy building relationships.

Where

We are looking for someone to join us in our Luxembourg office close to the French and Belgium border, we can’t wait to welcome you.

What’s in it for you

26 Vacation days

Flexible schedule

Competitive salary

Hospital Health insurance

Possibility to have a company Car

Fleetback started in 2015, we are a SaaS (Software as a Service) company that has been joined by Sharebox, a hardware company. Together, we are revolutionizing the automotive industry by providing solutions like Sales, After Sales, Self Service, and more. We have around 100 employees, located all over Europe and USA. While our clients are scattered on different corners of the world, from France to New Zealand, Denmark, Angola and Peru.